TERMS AND CONDITIONS – MEDICAL PROFILE

Valid for services on domains: medicalprofile.eu and zdravotniprofil.cz

Last updated: 03/02/2026

1) Introductory provisions

These Terms and Conditions govern the rules for using the online service Medical Profile (hereinafter referred to as the “Application” or “Service”) and the relationship between the provider and the user.

By creating a user account and/or using the Application (including the free version), the user confirms that they have read and agree to these Terms.

The user may stop using the service at any time, adjust profile settings, and/or delete their account.

2) Service provider

Provider: Mgr. et Mgr. Tomáš Obr

Přecechtělova 2500/36, 155 00 Prague, Czech Republic

Company ID: 68291132, VAT ID: CZ7710032944

E-mail: info@bodyid.com, Tel.: +420 775 677 103

Data protection contact: info@bodyid.com

3) Description and purpose of the service

The Service allows users to create and manage a personal and medical profile (“Profile”) and to make selected data accessible in read-only mode to a person who gains access via a unique QR code/link (typically on a wearable device such as a bracelet/tag).

The Service is intended as informational support in emergency situations. It does not replace professional medical assessment by healthcare personnel.

4) User account and third-party profiles

The Application requires user registration. The user is responsible for:

• securing login credentials,
• managing and updating Profile data.

The user may create a Profile for another person only if they are authorized to do so (e.g., legal guardian) or have the consent of the person concerned.

5) Free version, paid plans and features

The Application may be provided as:

• a free version (Free) with limited features,
• paid plans according to the current pricing list on the website.

Features and pricing may change over time; the information valid at the time of subscription activation applies.

6) 14-day free trial

Selected paid plans may include a 14-day free trial.

During the trial period, no fees are charged.

The trial can be cancelled at any time in the user account; if cancelled in time, no charges will be made.

7) Price, payments and recurring billing

Prices are listed in the current pricing plan.

If the trial or subscription is not cancelled, then after the trial (or the paid period ends):

• The paid period will automatically start, and the first payment will be charged.
• and recurring payments are charged according to the selected billing cycle (monthly/yearly) until cancelled.

Payments are processed via a payment gateway; the provider does not normally store full payment card details.

8) Subscription cancellation

Subscriptions (including trials) can be cancelled at any time:

• in the user account section [Subscription / Payments], or
• by contacting support at info@bodyid.com.

After cancellation:

• no further recurring payments are charged,
• access to paid features typically remains until the end of the already paid period (unless stated otherwise).

9) Complaints and refunds

If the service does not function properly or an incorrect payment occurs, you may file a complaint at info@bodyid.com.

Refunds may be considered especially if:

• an incorrect or duplicate charge occurred,
• a payment was charged despite timely cancellation of trial/subscription,
• a significant defect occurs (e.g., long-term unavailability of paid features).

After a paid period begins, we generally do not refund unused time unless required by law or a justified complaint is accepted.

10) QR access / unique code and PIN, access blocking

The Profile may be accessed via a unique QR code/link. Access may be:

• direct (without additional verification), or
• PIN-protected (profile is shown only after entering a PIN).

The user acknowledges that anyone who obtains the QR code/link (and possibly the PIN) may view the data within the configured scope.

Loss of the device / suspected misuse

If the device is lost or misuse is suspected, the user can immediately block access to the Profile in their account. Access can later be restored. It is recommended to change the PIN if used.

11) SMS function for quick access to basic information

The Application may allow sending an SMS with an access code to a designated phone number, which returns an automated SMS response containing basic profile information (e.g., identity of the person involved, selected medical alerts such as allergies/chronic conditions, and emergency contacts).

• SMS content is intentionally limited and may vary depending on settings and service scope.
• The provider may adjust SMS structure for security, legal, or technical reasons.
• For security reasons, limits may apply to the number of SMS requests per profile/device. (e.g., a limit of 10 SMS within a certain period).
• SMS delivery depends on mobile network availability and third-party services; immediate delivery cannot be guaranteed.

12) Profile data and user responsibility

The user determines what data is entered and is responsible for:

• accuracy,
• timeliness,
• completeness and relevance.

The provider recommends consulting a physician when entering medical data.

The information in the Profile is informational only and does not replace professional medical assessment.

The provider is not responsible for damage caused by outdated or inaccurate data, or for unauthorized access due to loss/leak of QR code or PIN if available security measures were not used.

13) Personal data protection

Personal data processing rules are described on the “Personal Data” page.

Contact: info@bodyid.com

14) Security recommendations

The user should:

• use a strong password and protect login credentials,
• avoid suspicious links and verify the domain,
• protect QR code/link and PIN,
• block access immediately if the device is lost.

15) Cookies, GA4 and GTM

We may use cookies and similar technologies to ensure functionality, measurement, improvement, and marketing analysis.We use:

• Google Tag Manager (GTM) for managing tracking tools,
• Google Analytics 4 (GA4) for usage analytics.

Details are provided on a separate cookies page.

16) Changes to the service and terms

The provider may reasonably modify the service and these Terms (e.g., for security, operational, or legal reasons). The current version is always available on the website.

17) Final provisions

Legal relations are governed by the laws of the Czech Republic.If the user is a consumer, disputes may be resolved out of court via the Czech Trade Inspection Authority (ADR).